Do you have any questions about staying at the Park Regis by Prince Singapore located on Merchant Road, Singapore?
Take a look at a selection of the frequently asked questions – and if you still don’t find the answer to your query then why not get in touch with us.
Our standard check-in time is at 3pm (UTC/GMT +8). Should you arrive before 3pm and require a room immediately, we would suggest that you pre-book the room (charges apply) for a seamless check-in experience. Otherwise, our Concierge is happy to hold your luggage until your room is ready.
Feel free to check-out at any time before 11am local time.
Absolutely! Kindly approach any of our friendly Concierge staff and they will be happy to assist.
Yes, we do! All you have to do is download the Park Regis by Prince Singapore app to enjoy contactless check-in/check-out, it also doubles as a digital keycard for you to access the lift and your room.
Depending on your booking channel and the package or offer that you booked for, different cancellation policy applies. Please refer to your confirmation letter for more details.
For bookings with cancellation policy of at least 48 hours
Cancellations or changes must be made at least 48 hours prior to the check-in date and time. If cancelled or modified within 48 hours of arrival or in case of no-show, the first night will be charged plus tax. Park Regis by Prince Singapore reserves the right to cancel reservations with declined credit cards.
For all non-refundable bookings
Full fees will apply if you want to cancel or change your booking for any reason, which includes no shows and early departures. The total price of the reservation will be charged at the time of booking plus tax. Park Regis by Prince Singapore reserves the right to cancel reservations with declined credit cards.
Third Party Booking Sites
For bookings made via an online Travel Agents or other Third-Party providers, please contact them directly for all reservations changes and information on their booking policies.
Please feel free to contact our Reservations Department at singapore@parkregisbyprince.com for any enquiries or issues.
Park Regis by Prince Singapore is a non-smoking hotel. Nevertheless, a designated smoking area is located behind the hotel.
Our Superior Queen, Superior Twin, Deluxe Queen and Premier Queen with Pool Access categories can accommodate two adults and a child below age of five years old sharing existing twin/queen sized bed per room. Unfortunately, no extra bed or baby cot will fit into these room categories. If you are a travelling party of at least three persons, please book our Studio Suite King which features a King-sized bed with space to add a baby cot (complimentary) or rollover bed (at a fee) if required. There are no connecting rooms in our hotel.
For expansive views of Clarke Quay and the swimming pool, opt for either the Deluxe Queen or Studio Suite King. If you enjoy lush greenery and appreciate easy access to the swimming pool, go for Premier Queen with Pool Access which features a private patio. If views do not matter to you, our Superior Queen and Superior Twin will do just right.
Yes, our hotel is wheelchair friendly and we have accessible rooms to suit this need (subject to availability).
In line with the hotel’s commitment to sustainability, filtered water taps are provided in all rooms instead of bottled water.
Yes, our guests can enjoy unlimited complimentary Wi-Fi anywhere within the hotel.
Yes, hotel guests can park their vehicle for free (subject to availability) when they stay with us. Kindly approach Concierge for your complimentary parking coupon.
Unfortunately, pets are not allowed with the exception of guide dogs.
International Breakfast is served from 6:30am to 10:30am daily.
TungLok Seafood operates for lunch from 11:30am to 2:30pm, and for dinner from 6:00pm to 10:30pm daily.
Café 23 offers local and international cuisine from 11.30am to 9.30pm, daily.
Park Regis by Prince Singapore has two onsite restaurants, TungLok Seafood and Café 23, located at Level 1 Lobby. Reservations are highly recommended.
Alternatively, make your way to Chinatown for some authentic local hawker fares or if you wish to chill over some booze and music, Clarke Quay offers plenty of options from Mexican, Western to Asian bites. Do follow our Instagram and Facebook page for food recommendation.
Our hotel is located at 23 Merchant Road, Singapore 058268
Park Regis by Prince Singapore is located within three minutes’ walk to Clarke Quay MRT station (NE 5) and five minutes’ walk to Chinatown MRT station (NE 4/DT 9).
Changi International Airport is only 20 minutes’ drive by car or taxi. If you need airport transfer, kindly inform the hotel at least 24 hours prior arrival in order for us to make the necessary arrangement at a fee.
The CBD is located within 10 minutes’ walking distance from the hotel.
We will be happy to receive your parcel on behalf of you. Please send your parcel to the following address and state your full name and stay date:
Park Regis by Prince Singapore
23 Merchant Road
Singapore 058268
Please give us a heads-up by writing in to dm-singapore@parkregisbyprince.com and cc singapore@parkregisbyprince.com with your name, stay date and items expected so we can make the necessary arrangement (e.g. keep in fridge).
